bargains from buy, swap and sell groups online come at the price of consumer rights - buy air conditioner online

by:HICOOL     2021-10-11
bargains from buy, swap and sell groups online come at the price of consumer rights  -  buy air conditioner online
Among the high floating population in the northern region, those who want to offer a new home or empty house cheaply before the interstate moves may turn to Facebook.
Buying and selling pages are very popular in the area.
The number of members is usually tens of thousands, and from about 250,000 people, people want to make money easily on anything from abandoned cars to Tupperware to kennels.
Rules often vary from page to page, and their execution is determined by the person who moderated the rules and has the right to delete the user on its own.
But Gary Clements, NT consumer affairs commissioner, warned that they had limited authority in dealing with suspicious transactions.
He likened group managers to newspaper advertisers: they facilitate the sale of goods, but cannot check or guarantee the quality of the goods.
"They provide a platform for individuals to advertise the products they want to sell," Mr. Clement told ABC Radio Darwin's Anne Brown . ".
If you buy a microwave, say, it dies once you get home plugged in, what rights do you have?
Bad news: you don't.
"In the case where you buy products from another person, these products are usually the second --
"On the one hand, you really don't have consumer rights," Mr Clement said . ".
Clement said that consumer protection focuses on trade and commerce, and therefore focuses on the profit of sellers.
"It doesn't extend to people next door or people who sell things on these sites because they usually don't do it for profit," he said . ".
"They do this in fact to sell what they no longer need.
"This usually means that the guarantee is only verbal at best, and the exchange and refund depend on the seller's goodwill.
One exception is that if the seller is a registered business, the consumer will be protected by consumer law in this case.
"So the items have to be suitable for use, they have to do what they say, and it will obviously last for a reasonable period of time," Mr Clement said . ".
As long as the store is located in Australia, there are similar protections for websites such as eBay.
"So, if it's in Australia, the law will protect you, and we can help you if you have a problem, no matter where they are in the whole of Australia," he said . ".
According to a group administrator, recent improvements in Facebook's security measures have made it easier to prevent malicious behavior before it happens.
Steve Darling eased 17,000 members of Alice Springs's largest buying and selling group, believing Facebook successfully marked most of the scammers trying to join the page.
"If the page members see something they don't like, we're going to rely a little on them.
"In addition, as one of the two administrators, Mr. Darling spent about an hour a day sorting out his profile, usually between 50 and 100, to determine whether it was in line with his approval
His responsibility is more or less over there, but if people are unhappy, he will introduce them to the consumer affairs department and recommend them to the police if they think something has been stolen.
"Let's face the reality that people do sell stolen goods on these sites," he said . ".
"This is what I used to say to people;
If they think something on the page is an item stolen from them, basically they have evidence to prove to the police that the person has their item.
"But his advice to the person browsing the page is the same as what he bought himself.
He recalled an incident in which family members clashed with some unreliable transactions.
"My daughter bought an air conditioner.
It doesn't work when we get it.
Unfortunately, she didn't test it until we picked it up, "he said.
"We have to admit that we made a mistake when buying, so you have to be careful when you buy something.
Buyers and sellers should be careful.
All I do is facilitate a page.
"Despite the gray areas, Mr Clement said his office tends not to deal with a large number of complaints from Facebook users who have been blamed by buyers.
"If we do this, more is asking, 'Look, I bought something on this site, what is my right? '? '.
"You don't have a lot of rights, as we discussed just now.
Still, there are a few things you can do to avoid forks for what you don't really want in the end.
The most obvious of these is to take every step of the way to make sure you know what you're buying and avoid bank transfers on items you don't see.
Facebook recommends getting to know the person you bought the item and checking the item in person in a public place.
It also provides a way to report individual items together with people who sell them.
"I think the main reason for these situations is obviously that you need to go and pick up the item you purchased or organize it to be released to you," Mr Clement said . ".
"I think if you have a chance to take a look before handing over the cash, then, you really have more ability to make sure it's what you want.
"If your organization releases it to you, you may put yourself in a more dangerous situation because you don't have the opportunity to check it out.
Topic: Internet
Consumer culture
Protection of human beings
Darwin-interest, law
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