HUIZHOU HICOOL CLIMATE EQUIPMENT CO., LTD attaches great importance to the raw materials of idec-hicool. Apart from choosing low-cost materials, we take the properties of material into consideration. All the raw materials sourced by our professionals are of the strongest properties. They are sampled and examined to ensure they comply with our high standards.. We receive important feedback on how our existing customers' experience HICOOL brand by conducting customer surveys through regular evaluation. The survey aims to give us information on how customers value the performance of our brand. The survey is distributed biannually, and the result is compared with earlier results to identify positive or negative trends of the brand.. In order to deliver satisfactory service at HICOOL air conditioning system, we have employees who really listen to what our customers have to say and we maintain a dialogue with our customers and take note of their needs. We also work with customer surveys, taking into consideration the feedback we receive..